motif icon Frequently Asked Questions

amaaya

No. The amaaya card is just a token of your association with us and it is not required to redeem your points. To redeem the point in your account, all we would need is that you carry your phone so that we can validate your account through sending a One-Time-Password (OTP).

For all queries regarding Amaaya program, please e-mail us at enquires@kamaayurveda.com and we would be delighted to assist you.

In case you lose your card, no problem, just walk into any of our store and speak to the store manager or write in to us at enquiries@kamaayurveda.com. We would be happy to help you.

The full set of terms and conditions governing the Amaaya program is available at www.kamaayurveda.com/amaaya.

Points once expired cannot be re-instated.

Points earned are valid for 12 months from the date they are earned on a rolling basis. That means that while the points will get accumulated as you shop, the points that you earn for a purchase are valid for a period of 12 months from the day you earn them.

Points are non-transferable and not exchangeable for cash. The points can only be used to make purchase at Kama Ayurveda stores and at www.kamaayurveda.com.

If the number of points are less than the purchase value then the balance amount can be paid through cash/credit card/debit card.

To access your Amaaya account, visit www.kamaayurveda.com/amaaya. Access your profile by logging in. You can track the status of your points and also make changes to your profile.

The points earned can only be redeemed for purchase at Kama Ayurveda’s exclusive brand outlets and at www.kamaayurveda.com. Points cannot be redeemed at Kama Ayurveda’s stores inside Shopper’s Stop, Good Earth and Amethyst. Points cannot be redeemed at any online retailer except at www.kamaayuveda.com.

Authenticity and Genuineness

All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.

We at Kama Ayurveda are fully dedicated to our customers' satisfaction. Rest assured that Kama Ayurveda products available on our website are 100% genuine and authentic.

We at Kama Ayurveda maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.

career

Roles & Responsibilities

  • Spend analysis for allocated categories. Consolidation of demand/requirements across business lines
  • Keeps abreast with supplier market trends, innovations to identify changes in balance in buyer-supplier power
  • Develops strategic supplier base for the assigned categories which creates a sustainable competitive advantage for Kama
  • Defines and implements category strategies in close alignment with the Procurement Head
  • Develops yearly negotiation calendar and conducts price discovery exercises.
  • Executes sourcing processes- sends RFI/RFQ, conducts auctions, leads price negotiations and finalizes contracts
  • Utilizes multiple sourcing levers (Supplier costing, value engineering, consolidation etc.) to extract maximum value (price, quality and timeliness). Ensures TCO comparison for all purchases
  • Updates/maintains legal frame/rate contracts (contract management)
  • Responsible for supplier management processes (e.g. qualification, selection, evaluation, development, classification), Conduct supplier evaluations to develop the best suppliers and ensure transparency
  • Support compliance with relevant legal obligations relating to the goods, services or works to be purchased, e.g. environmental/health and safety legislation

Qualifications

  • Bachelor’s degree
  • 7-10 years’ experience in a Procurement / strategic sourcing role(s), preferably in FMCG sector
  • Good understanding of strategic sourcing practices, experience in running e-rfx, e-auctions (preferable)
  • Good understanding of supplier market landscape
  • Good knowledge of MS-Excel
  • Excellent written and verbal communication skills
Vertical Positions Exp Education
Procurement Strategic Buyer (RM) 6-8YRS B.TECH/MBA - Tier 2
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Details:

  • Profile: CRM Manager
  • Experience: 4+ years
  • Background Essentials (in order of preference)
    1. CRM & Loyalty
    2. Data Analysis
    3. Beauty industry experience
  • Background Preferences: Similar profiles from retail / beauty / mall industry: Lifestyle, M&S, Shoppers Stop, Estee Lauder, Body Shop, Kiels, etc.

Broad kra’s:

  • Key deliverables:
    • Driving next purchase
    • Reducing time-gap between purchases ie getting past buyers to come back faster
    • Reducing dormancy of the CRM base
    • ROI of all CRM activities
  • Develop CRM plan as a layer to the marketing plan: Designing & Executing the CRM communication calendar ie What goes out on which channel (SMS, Mail, SM, etc..) and when
  • Design the CRM communications structure: Devising strategies for Managing & Mapping customer journeys
  • Loyalty Program:
    • Responsible for design & delivery of the Program: member benefits & experiences
    • Financial performance against budget: P&L and ROI
    • Conceptualize member enrollment, retention & engagement initiatives basis analytics,
    • insights and customer & store feedback
    • Develop & effect marketing & brand campaigns: ATL, BTL, Digital, Collateral, Events
    • Leverage Loyalty bases to drive incremental business

Essential Skills:

  • Ability to analyze data & undertake data driven decisions
  • Interpersonal skills
  • Advanced presentation skills
  • Understanding of retail (desired not essential)
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Roles & Responsibilities

The External Supply Chain manager is responsible to manage the external sourced supply chain of all India based Contract manufacturing sites to ensure uninterrupted supply of all assigned SKUs. This role is responsible for commercial negotiations, developing and implementing sourcing strategies, managing 3P suppliers' relationships and performance and financial benchmarking and cost reduction initiatives. This person will act as a virtual plant managers and responsible any new product introduction , customer service , cost and compliance of 3P suppliers

Key responsibilities –

Ensures uninterrupted supply of all assigned contract manufacturing SKUs through accurate forecasting , planning , scheduling , ordering and supplier coordination

Works with CMO and partners to resolve the supply and quality issues

Negotiates favorable supply arrangements and contracts to achieve supply security and cost advantage.

Lead the project of 3P supplier's consolidation and tech transfer without any quality and customer service issues.

Closely track the RM and PM stocks @ 3P locations and ensure no write off during product transitions

Coordinate with KAMA Planning team and CMs to assure that production and shipment plans have been met.

Monitor short- and long-term capacity at CMs and take initiatives to address potential hotspots in advance.

Ensure that all projects at CMs, such as capacity expansion, machinery and facility improvements etc. are managed well without causing impact to service.

Contract Manufacturing improvements

  • a Assess and validate CM capabilities, provide recommendations as necessary and align action plan with CMs / internal departments to address issues.
  • Together with CMs, identify improvement areas in supply chain processes, production and logistics that could potentially improve efficiencies and reduce cost.

Qualification of new CMs and New Product Commercialization

  • Identification of new CMs when required and be a leading member of team for qualification of new CMs
  • Support set up and startup of new manufacturing facilities, supply chain processes etc.
  • Coordinate all NPD activities related to CM area and ensure that launch timings are met.

Working Relationships:

  • Report to: Supply Chain head (India)
  • Supervise India SC CM Operations team Coordination : Local Product Supply team, Marketing team, RnD , KAMA planning team and Procurement team

Qualifications

  • Bachelor degree in applicable field (Supply Chain , Logistics , Engineering, Business or preferred), MBA or Graduate level SCM degree is preferred
  • Min 8-10 years experience manu¬facturing environment, preferably in production/ planning/supply chain/procurement, of which minimum 5 years in managing third party contract manufacturers
  • Experience in FMCG business is a plus
  • Strong business acumen and proven leadership, interpersonal and people management skills
  • Strong analytical and problem-solving skills and a proven track record in cost improvement. Lean / Six Sigma certification is an advantage.
  • Project and change management experience are desirable
  • Excellent communication skills with a strong command of spoken and written English

Job Location : Coimbatore

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Ordering

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk 1800-123-2031 or chat with us using the Live chat at the bottom of your screen.

When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 15,000. There's no specific charge to avail COD on any order.

If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a 'New Launch' marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for latest updates on product launches and promotions.

We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.

Please contact our Customer Care on 1800-123-2031and we will be happy to talk you through and help you solve any issues you may be experiencing.

Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive

For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.

Yes, we are happy to take your order over the telephone. You can reach us on +918929015306 (available on WhatsApp) or 1800-123-2031 (available on Call) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.

If an item is out of stock and you are interested in purchasing it immediately, please use the Store Locator to find a store near you and call ahead to confirm that they have your desired product available.

Returns Cancellations & Exchanges

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.
For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 1800-123-2031 (Timings: 10am-6pm IST) or email us at care@kamaayurveda.com.

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see ourReturns and Refunds Policy.

Cancellation post shipment:Please contact our Customer Care on 1800-123-2031 (Timings: 10am-7pm IST) and we will be happy to help you with your order cancellation.

Shipping & Delivery

For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Kama Ayurveda takes no responsibility for goods signed by an alternative person.

Shipping and Delivery Policies

Yes, Kama Ayurveda has physical stores in Delhi-NCR, Gurgaon, Bengaluru, Mumbai, Chennai, Kolkata, Ludhiana and more. Click on ourStore Locator to know more about our stores.

Each product in your order is first cushioned with a bio-degradable material and then placed in a sturdy recyclable shipper box. The box is then taped and prepared for shipping. We pride ourselves on the quality of our packaging.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.