Q:1 How do I place my order?
Q:2 Can I buy multiple products in single order?
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk 1800-123-2031 or chat with us using the Live chat at the bottom of your screen.
Q:3 Can I ship the products to an address that is different to my billing address?
Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!
Q:4 How do I know that my order is confirmed?
Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.
Q:5 Can I leave items in my cart for future purchase?
For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS on your registered contacts asking you to reply with a 'YES' to confirm your order. Once you have confirmed 'YES', you will get a confirmation email and SMS on your registered email address and mobile number respectively.
Q:6 Do I have to have an account to place an order?
Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
You may also add your favourite products into Wishlist and add them to cart when making a purchase.
Q:7 How do I sign up for a Kama Ayurveda account?
Yes, we recommend you make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so
Some offers and promotions are exclusive to our registered users. Checking out as guest will not support redemption of any gift voucher/Amaaya points (Reward points). Signing up on the website would make you eligible to claim any such offer.
Q:8 What are the benefits of signing in?
All you need to do is provide us with your name, email address, mobile number and a password of your choice.
Q:9 Can I order a product that is "Out of Stock"?
Signing up for an account will give you benefits and give you a superior experience while shopping on Kama Ayurveda. Your account allows you to:
1. Track all past and present orders at any time in one place.
2. Notifications as soon as your favourite products are back in stock.
3. Rate and review products.
4. Never fill in your address and payment details more than once.
5. Access to offers and promotions exclusive to registered users.
6. Eligible to earn and redeem Gift vouchers and Amaaya points (reward points).
Q10: Why was my order payment rejected?
Unfortunately, products listed as "Out of Stock" are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Kama Ayurveda account and are signed in at the same time.
Q11: I cannot complete my registration, what do I need to do?
There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.
If you wish, you can place a COD order and pay the amount at the time of delivery.
Q:12 I forgot my password, what can I do?
Contact us, detailing the problem you have encountered. You can either email us on firstname.lastname@example.org or call us on 1800-123-2031and our Customer Care will be happy to assist you.
Q:13 How do I make changes to my order?
If you have forgotten your password, you can request a password reset link by clicking the Forgot Password option. You will be taken to a page where you can enter your email address and a password reset link will be sent to you on your email id. Click on Set a new password to make changes.
Q:14 Can I place my order over the phone?
Changes to the contents of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those contents. If you have selected the incorrect products, please review our return procedure Click Here (Hyperlink return policy). Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call our Customer Care Team as soon as possible on 1800-123-2031.
Q:15 What payment types do you offer?
Yes, we are happy to take your order over the telephone. You can reach us on +918929015306 (available on WhatsApp) or 1800-123-2031 (available on Call) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.
Q:16 Is GST (Goods & Services Tax) included?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.
Q:17 I am having some issues on the site. What advice can you give me to successfully place my order?
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive
Q:18 How safe is it to use my debit/credit card or make an online payment on Kama Ayurveda?
Please contact our Customer Care on 1800-123-2031and we will be happy to talk you through and help you solve any issues you may be experiencing.
Q:19 How do I find out what products will be coming up?
We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
Q:20 What is Cash on Delivery (COD)?
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a 'New Launch' marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for latest updates on product launches and promotions.
Q 21 How can I use a Gift Voucher/Promotional code on my order?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 15,000. There's no specific charge to avail COD on any order.
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
B. Shipping and Delivery Policies
Q:1 How does the delivery process work?
Q:3 How Can I track my order?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
Q:4 How are the items packaged at Kama Ayurveda?
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.
Q:5 Does Kama Ayurveda have any physical stores?
Each product in your order is first cushioned with a bio-degradable material and then placed in a sturdy recyclable shipper box. The box is then taped and prepared for shipping. We pride ourselves on the quality of our packaging.
Yes, Kama Ayurveda has physical stores in Delhi-NCR, Gurgaon, Bengaluru, Mumbai, Chennai, Kolkata, Ludhiana and more. Click on ourStore Locator to know more about our stores.
C.RETURNS, CANCELLATIONS & EXCHANGES
Q:1 What is your Online Return Policy?
Q:2 How do I cancel my order?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see ourReturns and Refunds Policy.
Q:3 How will I get a refund for my cancelled orders and how long will this process take?
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.
Cancellation post shipment:Please contact our Customer Care on 1800-123-2031 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation.
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order can be cancelled from My Account section. The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.
For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy.
For any such requirements, please call our Customer Care on 1800-123-2031 (Timings: 10am-6pm IST) or email us at email@example.com.
D. AUTHENTICITY AND GENUINENESS
Q:1 What measures does we take to ensure the quality of Kama Ayurveda products?
Q:2 What measures does Kama Ayurveda take to ensure the products are not damaged during delivery?
We at Kama Ayurveda are fully dedicated to our customers' satisfaction. Rest assured that Kama Ayurveda products available on our website are 100% genuine and authentic.
Q:3 Do the storage systems ensure that the quality of the products is intact?
We at Kama Ayurveda maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.
All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.